General Terms and Conditions (GTC)

These General Terms and Conditions (GTC) govern all legal transactions conducted through the online shop www.trisaelectronics.ch.

Customers accept these GTC by submitting their purchase orders.

TRISA Electronics AG reserves the right to amend these GTC at any time. The version applicable at the time of the order shall prevail. Any conflicting or deviating terms and conditions of the customer shall not be recognised.

The products and prices displayed in the online shop do not constitute a contractual offer but rather a non-binding online catalogue. Changes, corrections and errors are reserved and do not give rise to any entitlement to delivery.

Customers must provide truthful information when placing an order. Purchase orders placed under a particular username shall be attributed to the respective customer.

Minors or persons without full legal capacity confirm, by placing an order, that they have obtained the consent of their legal representative.

An order constitutes an offer to purchase addressed to the TRISA Electronics online shop.

After submitting an order, the customer automatically receives an acknowledgement of receipt. From this point onwards, the order is binding and can no longer be amended.

TRISA Electronics may reject orders in whole or in part without stating reasons. Payments already made will be refunded. Any further claims are excluded.

The contract is concluded upon dispatch of the ordered products or upon delivery of the notification inviting the customer to collect the goods from the customer service counter. Dispatch is confirmed by email.

The prices published in the online shop shall apply. Available payment methods and any applicable fees are displayed during the checkout process.

5.1 Advance Payment

For advance payments, the total amount, including postage and packaging, must be transferred. The advance payment invoice is sent by email immediately after the order has been placed.

For advance payments, delivery or the invitation to collect the goods takes place after payment has been received. Products are not reserved until then and may become unavailable.

5.2 Payment Cards

Accepted payment methods: credit cards (Visa, Mastercard, Diners Club) and debit card (Postcard).

5.3 Purchase on Invoice (idealBILLING+)

A fixed fee of CHF 0.90, including VAT, is charged for the purchase on invoice payment method in addition to the shopping cart value.

The invoice is payable within 30 days. Payment is considered to have been made on time if the amount owed has been credited to the recipient's account no later than the end of the final day of the payment period.

The purchase on invoice payment method is processed through idealBILLING+.

5.4 Creditworthiness Checks and Scoring

TRISA Electronics AG reserves the right, in order to protect its own interests during the processing of purchases, to obtain creditworthiness information about customers and may disclose customer data to third parties for this purpose.

For this purpose, the personal data required for a creditworthiness check (first name, surname and address details) is transmitted to an external credit information agency.

CRIF AG, Hagenholzstrasse 81, 8050 Zurich, uses mathematical and statistical methods to assess the customer's credit capacity and creditworthiness.

The information subsequently obtained regarding the statistical probability of payment default is taken into account when deciding whether to establish, execute or terminate the contractual relationship.

Creditworthiness checks are carried out in compliance with the applicable data protection regulations and with particular consideration for your legitimate interests worthy of protection.

Please note that only CRIF AG can provide information about which data was used to calculate your credit profile.

5.5 Late Payment and Reminder Fees

If the payment deadline is not met and no fixed due date has been agreed, the customer will be placed in default by means of a payment reminder.

In the event of late payment, the following reminder fees will be charged to the defaulting customer:

• First reminder: CHF 20.00
• Second reminder: CHF 25.00

If the outstanding amount remains unpaid after the reminders have been sent, TRISA Electronics AG reserves the right to assign the claim to third parties or engage third parties to collect the debt, with the resulting costs borne by the customer.

5.6 Legal Enforcement and Debt Collection Costs

The amount of legal enforcement and debt collection costs is determined by the outstanding claim:

5.7 Bank Details for Advance Payments (CHF)

Luzerner Kantonalbank
CH-6002 Lucerne
Account No.: 60-41-2
CHF IBAN: CH02 0077 8010 3005 6000 7
Payment reference: Order XXX (please state your order number)

TRISA Electronics AG
Kantonsstrasse 121
CH-6234 Triengen

Before ownership has been transferred, pledging, transferring ownership by way of security, processing or modifying the products is prohibited without the express consent of TRISA Electronics AG.

Products are sold while stocks last. No goods are sent for inspection or trial. Delivery is at the customer's expense and risk.

7.1 Parcel Delivery

Delivery costs are shown separately in the shopping cart and on the invoice. Additional costs (express delivery, urgent delivery or bulky goods) are borne by the customer. If the customer does not accept the goods and they are returned, the seller may terminate the contract; delivery costs and any loss in value will be charged to the customer.

7.2 Delivery by Freight Carrier

Costs are shown separately on the order confirmation and invoice. Additional services (e.g. delivery to a particular floor, disposal of packaging) are at the customer's expense. If the goods are not accepted, the above provisions apply accordingly.

7.3 Delivery Periods and Dates

The delivery times stated in the online shop are non-binding. Customers will be informed without delay in the event of delivery obstacles. If the goods are unavailable, the order will be cancelled.

If a maximum delivery period of 30 working days cannot be met, the customer may immediately withdraw their offer in writing (such withdrawal is effective if received by TRISA Electronics after expiry of the delivery deadline and before dispatch). If dispatch coincides with the cancellation notice, the right of return pursuant to Section 11 applies. If no withdrawal is made, the contract is deemed to have been concluded.

In the event of cancellation, amounts already paid will be refunded. Any further claims, in particular claims for damages due to delayed or failed delivery, consequential damages and loss of profit, are excluded.

Customers must immediately inspect delivered or collected products for correctness, completeness and transport damage.

In the event of visible damage to the packaging or contents, this must be reported to Swiss Post immediately and acceptance must be refused (a damage confirmation must be obtained from Swiss Post).

Transport damage, incorrect deliveries or incomplete deliveries must be reported in writing within 5 calendar days of delivery or collection. After this period, only hidden defects may be claimed.

Defective goods must be sent immediately to the specified address together with proof of purchase and, where applicable, a returns form, or returned to the customer service counter during opening hours. Following inspection, the purchase price paid, including any postage costs, will be refunded.

The statutory provisions apply. TRISA Electronics excludes liability for slight negligence, indirect damages, consequential damages, loss of profit, unrealised savings, damages resulting from delayed delivery and acts or omissions of auxiliary persons.

In particular, no liability is accepted in the following cases:

• improper, contractually non-compliant or unlawful storage or use
• use of incompatible spare parts or accessories (e.g. power supply)
• failure to perform maintenance or improper modifications or repairs
• force majeure (damage caused by natural events, moisture, falls or impacts), official orders

Unless otherwise stated, new devices are covered by a warranty of 60 months from the date of purchase. Exclusions: rechargeable batteries/batteries, wear parts and housing components. In the event of defects or faults outside the warranty, the buyer bears the costs of fault diagnosis.

Warranty service: replacement or repair in the event of material or manufacturing defects. There is no entitlement to a new device or to return the product for a refund. Exclusions include normal wear and tear, commercial use, modifications to the original condition, cleaning, improper handling or damage, and harmful effects caused by batteries.

Requirement: the product must be sent at the buyer's expense together with a dated and signed warranty card or proof of purchase.

Products may be returned within 14 calendar days from the date of the postmark or the delivery/receipt confirmation. If no proof is available, the period begins on the date of dispatch.

Conditions: products must be undamaged, clean, complete with all accessories and securely packaged for transport. They must always be sent to the specified address together with proof of purchase and a completed returns form, or handed in at the customer service counter. Return shipping costs are borne by the customer. The customer will be notified following inspection.

There is no right of return in the following cases:

• damaged items (except for transport damage)
• missing original packaging
• missing accessories
• sealed goods that cannot be returned for health or hygiene reasons once opened
• goods manufactured according to customer specifications or clearly personalised

Refunds:

• Full refund: unopened, undamaged original packaging with no signs of use.
• Partial refund: for opened or used items, a deduction will be applied depending on their condition (at least 30% of the value of the goods, with a minimum deduction of CHF 10). An individual assessment will also be carried out if the packaging is damaged.

Return shipping costs are generally borne by the customer. TRISA Electronics will cover these costs in the following cases:

• receipt of an item different from the one ordered
• incorrect information in the online shop
• receipt of an item that was not ordered
• receipt of a defective item
• receipt of an incomplete product

13.1 Unidentifiable or Undeliverable Returns

Returned goods that cannot be assigned to a customer or cannot be sent back will be stored for six weeks and then disposed of.

13.2 Data Protection and Disclosure of Personal Data

The privacy policy forms an integral part of these GTC. By accepting these GTC, customers also agree to the privacy policy.

As part of contractual processing, your personal data will be disclosed to the transport company responsible for delivery or the relevant financial services provider, insofar as this is necessary for the delivery or payment of the goods.

The supplementary provisions of Section 5.4 of these GTC apply to creditworthiness checks in connection with the purchase on invoice payment method.

13.3 Severability

If individual provisions of these GTC are invalid, the validity and binding nature of the remaining provisions shall remain unaffected.

13.4 Place of Jurisdiction and Applicable Law

Swiss substantive law shall apply exclusively, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention). The place of jurisdiction for consumers shall be Triengen, Switzerland, or their place of residence; in all other cases, Triengen, Switzerland, shall be the exclusive place of jurisdiction.